Online purchases
Exchanges
At Aloe Organic Naturals, we understand that sometimes a product may not meet your expectations or may not be the right fit for you. That’s why we offer a hassle-free exchange policy for online purchases. Here’s how it works:
- If you wish to exchange an item for a different size, color, or product, please contact our customer support team within [insert number] days of receiving your order to initiate the exchange process.
- The item you wish to exchange must be unused, unopened, and in its original packaging, with all tags and labels intact.
- Once your exchange request is approved, we’ll provide you with instructions on how to return the item and place a new order for the desired item.
- Please note that exchanges are subject to product availability. If the desired item is out of stock, we’ll offer alternatives or issue a refund for the returned item.
Returns conditions
We want you to be completely satisfied with your purchase from Aloe Organic Naturals. If for any reason you’re not satisfied with your order, you may return it for a refund under the following conditions:
- Returns must be requested within 7 days of receiving your order. Please contact our customer support team to initiate the return process.
- The item must be unused, unopened, and in its original packaging, with all tags and labels intact.
- Returns are subject to inspection and approval by our team. Once your return is received and inspected, we’ll notify you of the approval status and process your refund accordingly.
- Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds
Refunds for returned items will be issued in the original form of payment within 10 working days of receiving the returned item. Once your return is processed and approved, you’ll receive an email notification confirming the refund amount and the expected timeline for the funds to be credited back to your account. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution’s processing time.
Offline purchases
Exchanges
For offline purchases made at our physical retail locations, we offer the option to exchange items under the following conditions:
- Exchanges must be requested within 7 days of the original purchase date.
- The item you wish to exchange must be unused, unopened, and accompanied by the original sales receipt or proof of purchase.
- Exchanges are subject to product availability. If the desired item is out of stock, we’ll offer alternatives or issue a store credit for the returned item.
Returns
If you’re not completely satisfied with your offline purchase, you may return it for a refund under the following conditions:
- Returns must be requested within 7 working days of the original purchase date.
- The item must be unused, unopened, and accompanied by the original sales receipt or proof of purchase.
- Returns are subject to inspection and approval by our store staff. Once your return is processed and approved, we’ll issue a refund in the original form of payment or offer a store credit, depending on your preference.
We strive to provide excellent customer service and ensure that you’re completely satisfied with your shopping experience at Aloe Organic Naturals, both online and offline. If you have any questions or need assistance with exchanges, returns, or refunds, please don’t hesitate to contact our customer support team for assistance.